Intelligent Process Automation Services
Intelligent Process Automation combines Robotic Process Automation (RPA), AI/ML, document understanding, and orchestration to automate complex business processes end to end. Unlike traditional RPA which handles deterministic, rule-based tasks, IPA handles judgement-heavy work that includes unstructured documents, exceptions, and decisions.
What we deliver
DS Stream helps enterprises move from siloed RPA scripts to a governed automation platform. We design, build, and run intelligent process automation across finance, HR, operations, customer service, and procurement. We combine UiPath, Power Automate, Automation Anywhere, Microsoft Copilot Studio, Document AI, and LLM-based agents to deliver measurable productivity gains.
What pain points do enterprises face?
Hundreds of disconnected RPA scripts owned by no one, breaking when source systems change. Process discovery driven by gut feel rather than data. Document-heavy work still done manually because traditional RPA cannot read PDFs reliably. No measurement of automation ROI. Compliance teams blocking automation because there is no audit trail. Bots running on a single developer laptop. Citizen development tools producing shadow IT instead of governed automation.
Our capabilities
Identify high-value automation candidates using process mining and task mining.
Connect to your ERP, CRM, and ticketing systems. Produce a ranked automation pipeline with ROI estimates per process.
Build, test, and deploy production bots on UiPath or Power Automate.
API integrations where possible instead of UI scraping. Monitoring, regression tests in CI/CD, and a rollback path.
Extract data from invoices, contracts, KYC documents, and emails using OCR plus ML classifiers.
Azure Document Intelligence, AWS Textract, Google Document AI, Anthropic Claude for unstructured extraction.
Deploy chatbots and voice agents for first-line support, order taking, and internal helpdesk.
Embed ML models or LLMs into automation flows for credit decisions, fraud screening, content moderation, ticket routing.
Operating model, governance, tooling, ROI tracking, and citizen developer enablement.
Every bot has an owner, an audit trail, and an SLA. Citizen development tools deployed with guardrails.
How we work
We connect to your ERP, CRM, and ticketing systems, run process mining, and produce a ranked automation pipeline with ROI estimates per process.
Typical duration: 2 to 4 weeks.
We deliver the first 2 to 3 production processes using your chosen platform. End to end including integration, exception handling, monitoring, and documentation.
We set up the Automation Centre of Excellence with operating model, naming standards, reusable components, CI/CD, and ROI dashboards. Citizen developers onboarded with guardrails.
SLA-based managed services, regression testing when source systems change, expansion to new domains.
Business benefits with measurable outcomes
40 to 70 percent reduction in process cycle time for automated workflows
30 to 60 percent FTE capacity released for higher-value work
90 percent plus accuracy on document extraction, replacing manual data entry
2 to 4 month payback for top-quartile automation candidates
50 percent reduction in compliance audit prep time through automated logs
99 percent plus bot uptime through proper monitoring and exception handling
Who this is for
Industries and use cases
We deliver intelligent process automation across banking, insurance, manufacturing, retail, healthcare, public sector, and telecommunications. Each industry has unique process challenges that benefit from combining RPA with AI.
Frequently asked questions
Both. We use traditional RPA for structured parts of a process and add AI where the work needs judgement.
We use traditional RPA for the structured parts of a process, and add AI where the work needs judgement, reading unstructured documents, or natural language understanding. The right mix depends on the process.
Yes. We work with UiPath, Power Automate, Automation Anywhere, Blue Prism, and Workato.
Yes. We work with UiPath, Power Automate, Automation Anywhere, Blue Prism, and Workato. We can also help consolidate from multiple platforms to one if you have inherited a fragmented landscape.
Process mining shows us volume, variation, manual effort, and bottlenecks based on actual system logs.
Process mining shows us volume, variation, manual effort, and bottlenecks based on actual system logs. We combine that data with business priority and platform fit to rank candidates by expected ROI and complexity.
We use API integrations where possible instead of UI scraping.
We use API integrations where possible instead of UI scraping. Where UI automation is needed, we add monitoring, regression tests in CI/CD, and a rollback path. When a source system changes, we detect it early.
Every bot has an owner, an audit trail, and an SLA.
Every bot has an owner, an audit trail, and an SLA. Citizen development tools are deployed with guardrails through CoE Kit or equivalent. Every automated decision is logged so compliance can audit.
Yes. We design the Automation CoE so your team can run it.
Yes. We design the Automation CoE so your team can run it. We provide runbooks, training, code review standards, and pairing sessions during handover.
Ready to transform your automation programme?
Talk to our intelligent process automation experts about your roadmap. Book a 30-minute consultation about your automation programme.
Discovery and assessment
Process mining and automation candidate identification. Ranked pipeline with ROI estimates. Typically 2 to 4 weeks.
MVP delivery
First 2 to 3 production processes delivered. End to end including integration, exception handling, monitoring, and documentation. Typically 6 to 8 weeks.
Automation CoE setup
Operating model, governance, naming standards, reusable components, CI/CD, and ROI dashboards. Citizen developer enablement with guardrails.
Managed services
SLA-based managed services, regression testing, expansion to new domains. Continuous improvement and support.